§ 1 SCOPE OF APPLICATION

1.1 The guest accommodation contract (rental agreement) is concluded as soon as the room(s) have been ordered and confirmed by Hotel Goldene Steig Kempten.

1.2 Subletting or re-renting the provided rooms, as well as their use for purposes other than accommodation, require the prior written consent of Hotel Goldene Steig Kempten.

§ 2 OPTION, CONTRACT CONCLUSION, CONTRACTUAL PARTNERS, STATUTE OF LIMITATIONS

2.1 The contractual partners are Hotel Goldene Steig Kempten and the customer. The contract is concluded through the acceptance of the customer's application by Hotel Goldene Steig Kempten. Verbal agreements are only valid after written confirmation.

2.2 The conclusion of the guest accommodation contract obligates the contractual partners to fulfill the contract, regardless of the duration for which the contract was concluded. This contract cannot be terminated unilaterally.

2.3 Option dates are binding for both contractual partners. Hotel Goldene Steig Kempten reserves the right to rent the reserved rooms and conference rooms to other parties after the option dates have expired.

2.4 In case of doubt, the orderer is considered the contractual partner, even if they have ordered or co-ordered for other named persons. The orderer and the recipient of services are jointly and severally liable.

2.5 All claims against Hotel Goldene Steig Kempten are generally subject to a statute of limitations of one year from the legal commencement of the limitation period. This does not apply to claims for damages and to other claims, provided the latter are based on an intentional or grossly negligent breach of duty by the hotel.

§ 3 SERVICES, PRICES, PAYMENT, SET-OFF

3.1 Hotel Goldene Steig Kempten is obligated to keep the rooms booked by the customer available and to provide the agreed services.

3.2 The recipient of services does not acquire a claim to the provision of specific hotel rooms. Should agreed rooms, for whatever reason, not be available, Hotel Goldene Steig Kempten is obligated to provide equivalent replacement, also outside the hotel, insofar as this is reasonable.

3.3 The customer is obligated to pay the agreed or applicable prices of Hotel Goldene Steig Kempten for the room provision and the additional services used by them. This also applies to services commissioned by the customer directly or through Hotel Goldene Steig Kempten, which are provided by third parties and disbursed by Hotel Goldene Steig Kempten.

3.4 If the period between contract conclusion and service provision exceeds 6 months, Hotel Goldene Steig Kempten reserves the right to make price changes without prior notice.

3.5 The agreed prices include the taxes and local charges applicable at the time of contract conclusion. Local charges that are owed by the guest themselves according to the respective municipal law, such as tourist tax, are not included.

In the event of a change in the statutory value-added tax or the new introduction, change, or abolition of local charges on the subject of service after contract conclusion, the prices will be adjusted accordingly.

3.6 Hotel Goldene Steig Kempten may make its consent to a customer's desired subsequent reduction in the number of booked rooms, the hotel's service, or the customer's length of stay dependent on the price for the rooms and/or for the hotel's other services being increased appropriately.

3.7 The hotel's invoices without a due date are either due on the day of arrival (for groups from 3 rooms, the hotel decides) or can be settled on the day of departure from 8:00 AM.
The following payment methods are accepted: Invoice (companies with cost absorption), cash payment, Eurocash, and credit card payment (Mastercard, Visa).

3.8 Credit cards (Visa, Mastercard) are accepted for payment of amounts that are not subject to a commission claim nor represent discounted special prices.

3.9 If payment by invoice has been agreed, payment must be made within eight days of receipt of the invoice without deduction, subject to a different agreement.

3.10 Hotel Goldene Steig Kempten is entitled to demand an appropriate advance payment or security deposit from the customer upon contract conclusion, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form.

In the event of customer payment default, the statutory regulations apply.

3.11 The customer agrees that the invoice can be transmitted to them electronically.

§ 4 CUSTOMER CANCELLATION (ORDER CANCELLATION, CANCELLATION)/NON-USE OF HOTEL SERVICES (NO SHOW)

4.1 A customer's cancellation of the contract concluded with Hotel Goldene Steig Kempten is only possible if a right of cancellation has been expressly agreed in the contract, a statutory right of cancellation exists, or if Hotel Goldene Steig Kempten expressly agrees to the contract termination.

4.2 If a date for free cancellation of the contract has been agreed between Hotel Goldene Steig Kempten and the customer, the customer may cancel the contract until then without triggering payment or damage compensation claims from Hotel Goldene Steig Kempten.

4.3 If a right of cancellation has not been agreed or has already expired, there is also no statutory right of cancellation or termination and Hotel Goldene Steig Kempten does not agree to contract termination, Hotel Goldene Steig Kempten retains the claim to the agreed remuneration despite non-use of the service. Hotel Goldene Steig Kempten must credit earnings from alternative room rental as well as saved expenses.

If the rooms are not rented to other parties, Hotel Goldene Steig Kempten may flat-rate the deduction for saved expenses. In this case, the customer is obligated to pay 90% of the contractually agreed price for accommodation with or without breakfast as well as for package arrangements with external services.


4.4. Cancellation Conditions Hotel Goldene Steig Kempten

In the event of early departure or cancellation of the trip (cancellation of your stay by written declaration), the following cancellation fees apply:

1. In the event of early departure, the nights already used plus 70% of the price for the unused nights will be charged. Reserved hotel rooms are available to the guest from 2:00 PM on the day of arrival and until 11:00 AM on the day of departure.
    
2. Cancellation of the trip for individual travelers up to 3 nights:
   1. up to 2 days before arrival: free of charge
   2. up to 1 day before arrival: 40% of the total price
   3. on the day of arrival: 60%
   4. in case of non-arrival (No-Show): 80%
       
3. Cancellation of the trip for group trips from 7 rooms and/or a stay of 3 nights or more:
   1. up to 21 days before the arrival day: no cancellation fees
   2. from 20 to 8 days before the arrival day: 40% of the agreed total price
   3. up to 3 days before arrival: 60% of the agreed total price
   4. 2 days before arrival and until the day of arrival: 90% of the agreed total price.
       
4. For bookings via Booking.com or other portals, the cancellation regulation that was shown to the guest during booking in the respective tariff takes precedence.

§ 5 HOTEL CANCELLATION

5.1 If it has been agreed that the customer can cancel the contract free of charge within a certain period, Hotel Goldene Steig Kempten is entitled during this period to cancel the contract itself if there are requests from other customers for the contractually booked rooms and the customer, upon inquiry by Hotel Goldene Steig Kempten with a reasonable deadline, does not waive their right to cancel.
This applies accordingly when granting an option if other requests exist and the customer, upon inquiry by Hotel Goldene Steig Kempten with a reasonable deadline, is not ready to make a firm booking.

5.2 If an agreed or demanded advance payment or security deposit according to item 3.10 is not made even after the expiration of a reasonable grace period set by the hotel, Hotel Goldene Steig Kempten is also entitled to cancel the contract.

5.3 Furthermore, Hotel Goldene Steig Kempten is entitled to cancel the contract extraordinarily for a substantiated reason, in particular if:

- force majeure or other circumstances not attributable to Hotel Goldene Steig Kempten make the fulfillment of the contract impossible;

- rooms or spaces are booked culpably with misleading or false information or concealment of essential facts; the identity of the customer, payment ability, or purpose of stay may be essential;

- Hotel Goldene Steig Kempten has justified reason to assume that the use of the service could endanger the smooth business operations, security, or reputation of Hotel Goldene Steig Kempten in public, without this being attributable to the hotel's sphere of control or organization;

- the purpose or occasion of the stay is illegal;

- a violation of the above-mentioned item 1.2 occurs.

5.4 The hotel's justified cancellation does not establish a claim for damages by the customer.

§ 6 ROOM PROVISION, HANDOVER, AND RETURN

6.1 The customer does not acquire a claim to the provision of specific rooms, unless this has been expressly agreed in text form.

6.2 Booked rooms are available to the customer from 2:00 PM on the agreed arrival day. The customer has no claim to earlier provision.

6.3 On the agreed departure day, the rooms must be vacated and made available to the hotel by 11:00 AM at the latest. After this, Hotel Goldene Steig Kempten may charge 50% of the full room rate (price according to price list) for contract-exceeding use of the room until 6:00 PM due to delayed room vacating, and 90% from 6:00 PM. Contractual claims of the customer are not hereby established. They are free to prove that Hotel Goldene Steig Kempten has no or a significantly lower claim to usage fees.

§ 7 HOTEL LIABILITY

7.1 Hotel Goldene Steig Kempten is liable for damages attributable to them resulting from injury to life, body, or health.
Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by Hotel Goldene Steig Kempten or on an intentional or negligent violation of typical contractual duties by Hotel Goldene Steig Kempten.

Typical contractual duties are those duties that first enable the proper execution of the contract and on whose fulfillment the customer relies and may rely.
A breach of duty by Hotel Goldene Steig Kempten is equivalent to that of a legal representative or contractor.
Further claims for damages are excluded, insofar as not otherwise regulated in this item 7.

7.2 Should disruptions or deficiencies occur in the services of Hotel Goldene Steig Kempten, the hotel will endeavor to provide remedy upon knowledge or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to them to eliminate the disruption and to keep any damage to a minimum.

Retention or reduction of payments by the orderer is expressly excluded.

7.3 For items brought in, Hotel Goldene Steig Kempten is liable to the customer according to statutory provisions.

7.4 The guest is liable for all damages to the building, inventory, of the owner or employees of Hotel Goldene Steig Kempten, which are caused by event participants or visitors, employees, or other third parties from the guest's area or by them personally.

In the event of the discovery of impermissibly brought-in hazardous materials or in case of responsibility for damages incurred, Hotel Goldene Steig Kempten may, at its option, demand from the guest the provision of appropriate security, such as notification of existing liability insurance, payment of a deposit in the amount of the expected damage, or the provision of a guarantee, even insofar as the damage was caused by a third party from their area.
The guest is liable for the payment of additionally ordered and consumed food and beverages by their accompanying person or visitors, insofar as their payment was omitted.

7.5 Insofar as a parking space for the customer's bicycle, even for a fee, is made available, this does not constitute a custody contract. Hotel Goldene Steig Kempten is not liable for loss or damage to parked bicycles in the designated parking space or to parked motor vehicles and their contents.

7.6 Wake-up calls are carried out by the hotel with the greatest care. Messages for customers are handled with care.
Hotel Goldene Steig Kempten may, after prior agreement with the customer, take over the acceptance, storage, and – upon request – for a fee, the forwarding of mail and shipments.
Hotel Goldene Steig Kempten is only liable in this regard according to the provisions of the preceding item 7.1, sentences 1 to 4.

As of July 2026